137​ - Inspect The Client Experience - John Laurito

137​ – Inspect The Client Experience

In today’s episode, we talk about the importance of inspecting your client process and making sure that you don’t stray too far from the business’s basics as a leader.

Customer interaction is critical, and oftentimes, leaders lose sight of that. Keeping the business processes sailing smoothly and the internal team happy is crucial, but don’t forget that client-facing processes are vital as well.


[0:00] Intro

[1:21] An example of a company that lost touch with customer experience

[5:49] As leaders, how many times do you lose sight of the core of the business? How is the level of customer experience?

[6:54] Your product, no matter how good it is, will not sell if it’s not led the right way

[7:36] Inspect the client process regularly

[9:06] Outro

View Transcript


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