In today’s episode, we talk about the importance of inspecting your client process and making sure that you don’t stray too far from the business’s basics as a leader.
Customer interaction is critical, and oftentimes, leaders lose sight of that. Keeping the business processes sailing smoothly and the internal team happy is crucial, but don’t forget that client-facing processes are vital as well.
[1:21] An example of a company that lost touch with customer experience
[5:49] As leaders, how many times do you lose sight of the core of the business? How is the level of customer experience?
[6:54] Your product, no matter how good it is, will not sell if it’s not led the right way
[7:36] Inspect the client process regularly