#138- Leading vs. Managing John (Intro): I have been on a quest to learn everything I can about leadership obsessed with what makes the best leaders so good. After running companies small and large for the last 20 years, today I speak on stages all across the world to audiences who are interested in that …
In this episode, John Laurito, the host of Tomorrow’s Leader talks about the massive difference between leading and managing. Most would easily interchange these terms and roles without realizing that each holds very different responsibilities. As a business owner, do your leaders have the ability and competence to take your company where you want it …
#137- Inspect the Client Experience John (Intro): I have been on a quest to learn everything I can about leadership obsessed with what makes the best leaders so good. After running companies small and large for the last 20 years, today I speak on stages all across the world to audiences who are interested in …
137 – Inspect The Client Experience – Transcription Read More »
In today’s episode, we talk about the importance of inspecting your client process and making sure that you don’t stray too far from the business’s basics as a leader. Customer interaction is critical, and oftentimes, leaders lose sight of that. Keeping the business processes sailing smoothly and the internal team happy is crucial, but don’t …
