August 2, 2021 - John Laurito

August 2, 2021

178 – A Simple Question To Avoid Losing Customers Or Employees

In this episode, host John Laurito talks about the importance of consistently asking your clients for feedback. It’s human nature for most customers to walk away and not come back instead of telling that company how they really feel. Especially for industries with a lot of competition, it’s easier for customers to switch than to

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177 – Why Your People Are Lying To You…And How To Get Them To Stop

In this episode, host John Laurito talks about a very dangerous behavior in your organization that, as a leader, you need to put a stop right away. If your team constantly agrees with you during meetings but fails to implement the processes based on what was discussed or is unable to provide results, then it’s

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